Last updated: September 2026

We want you to be confident buying overland and 4x4 equipment from Epic Overland. This page explains how returns and refunds work for orders placed on epicoverlandkw.com.

Returning an Unused Item

If something isn't right, you can return it within 7 days of delivery, provided it is unused, in its original packaging, and with all accessories and manuals included. Once we've checked it over, we'll refund you to your original payment method.

Items We Can't Take Back

Because of the nature of what we sell, a few categories can't be returned once opened or fitted:

  • Anything that has been installed or fitted to a vehicle (roof racks, canopies, awnings, drawer systems, sound & heat insulation, seats) — once fitted, it can no longer be resold as new.
  • Electrical items that have been wired in or powered on (fridges, battery systems, lighting), unless faulty.
  • Made-to-order or custom-fitted items.

Faulty or Wrong Items

If an item arrives damaged, faulty, or different from what you ordered, let us know within 48 hours of delivery with photos where possible. We'll cover the cost of return and either replace the item or refund you in full — this doesn't fall under the 7-day window above, it's on us to put right.

How to Start a Return

Message us on our Contact Us page or reach out directly with your order number and the reason for the return. We'll confirm whether it qualifies and where to send it — please don't send anything back before we've confirmed this with you.

Who Pays for Return Shipping

For a change-of-mind return, the cost of getting the item back to us is on the customer. For a fault or an error on our part, we cover it.

Refund Timing

Once we've received and checked the returned item, we process the refund to your original payment method. Depending on your bank or KNET processing times, it can take a few business days to show on your statement.

Questions?

Reach out any time via our Contact Us page — we're happy to talk through a return before you send anything.