Last updated: October 2026

We want you to be confident buying overland and 4x4 equipment from Epic Overland. This page explains how exchanges, returns and refunds work for orders placed on epicoverlandkw.com, in line with the general exchange and return conditions of the Kuwait Ministry of Commerce and Industry.

Exchange or Return Within 14 Days

You can exchange an item or return it for a refund of its value within 14 days of the purchase date, provided that:

  • The item is in the same condition as when you bought it: unused, in its original packaging, and with all accessories and manuals included.
  • You provide the original invoice (your order invoice or order number).

Once we've checked the item, we'll exchange it or refund you to your original payment method.

Faulty or Non-Matching Items: Up to 30 Days

If an item has a manufacturing defect or does not match its specifications or what you ordered, you can exchange or return it within up to 30 days of the purchase date, at no additional cost to you. Photos help us sort it out faster, so please send them where you can.

Items That Are No Longer in Their Original Condition

Because of the nature of what we sell, the 14-day exchange and return above does not apply to items that are no longer in their original condition, for example:

  • Anything that has been installed or fitted to a vehicle (roof racks, canopies, awnings, drawer systems, sound & heat insulation, seats).
  • Electrical items that have been wired in or powered on (fridges, battery systems, lighting).
  • Made-to-order or custom-fitted items.

This does not affect your rights for faulty or non-matching items described above.

How to Start an Exchange or Return

Message us on our Contact Us page or reach out directly with your order number and the reason. We'll confirm the next steps and where to send the item — please don't send anything back before we've confirmed this with you.

Who Pays for Return Shipping

For a change-of-mind return or exchange, the cost of getting the item back to us is on the customer. For a faulty or non-matching item, or an error on our part, there is no cost to you.

Refund Timing

Once we've received and checked the returned item, we process the refund to your original payment method. Depending on your bank or KNET processing times, it can take a few business days to show on your statement.

Questions?

Reach out any time via our Contact Us page — we're happy to talk through an exchange or return before you send anything.