Who We Are

Last updated: September 2026

Epic Overland ("we", "us", "our") runs epicoverlandkw.com and the ordering, delivery, and support that go with it — we'll call all of that the "Services" here. This page sets out, in plain terms, what we collect from you as a visitor or customer, why, and what say you have over it.

Placing an order, messaging us, or simply browsing the Site means you're okay with the handling described below. If something here doesn't sit right with you, the simplest option is not to use the Site — or reach out to us first with your concern.

Changes to This Policy

We may revise this policy from time to time, whether to reflect a change in how we operate or to meet a legal requirement. Any update will be posted on this page with a new "Last updated" date.

Information You Give Us Directly

When you shop with us or contact us, you may give us:

  • Contact details — your name, phone number, email address, and delivery address.
  • Order details — the items ordered, billing information, and payment confirmation, needed to fulfil and deliver your purchase.
  • Account details — if you create an account with us, your login credentials and order history.
  • Anything you write to us — messages sent through our Contact Us form, WhatsApp, or email, so we can respond.

Some of this information is required to complete a purchase or respond to your enquiry — if you choose not to provide it, we may not be able to process your order or reply.

Information Collected Automatically

Like most websites, we use cookies and similar technology to keep the cart and checkout working, remember your preferences, and understand how the Site is used — for example, which pages are visited and what device or browser you're on. This does not identify you personally unless you have an account or have placed an order.

Information From Third Parties

Our payment gateway and delivery partners may pass us confirmation details needed to complete and ship your order (for example, that a payment was successful, or that a parcel was delivered). We do not receive your full card or KNET credentials — those are handled directly by the payment provider.

How We Use Your Information

  • To fulfil your order — processing payment, arranging delivery, and keeping you updated on its status.
  • To support you — answering questions, handling warranty or fitting enquiries, and following up on service requests.
  • To run our business responsibly — keeping accounting and legal records as required in Kuwait, and preventing fraud or misuse of the Site.
  • To improve what we offer — understanding which products and pages are useful, so we can make the Site and our range better.

We do not sell your personal information, and we do not use it to build an advertising profile of you.

Who We Share Information With

We only share what's necessary to run the store, and only with:

  • Our payment gateway, to process your payment (KNET / card).
  • Delivery and courier partners, to get your order to your address in Kuwait or the Gulf.
  • Service providers who help us run the Site (such as hosting), bound to use your data only to provide that service.
  • Authorities, only where we are legally required to disclose information.

Third-Party Links

Our Site may link to brand or manufacturer websites for reference. We aren't responsible for the privacy practices of those third-party sites — please check their own policies before sharing information with them.

Children

Our Services are intended for adults making purchasing decisions for their vehicles, and we do not knowingly collect information from children.

Keeping Your Information Safe

We take reasonable steps to protect the information we hold, but no online system is completely secure. Please avoid sending sensitive details (like full card numbers) over email or the contact form.

How Long We Keep It

We keep order and account information for as long as needed to meet accounting, warranty, and legal obligations in Kuwait. Contact form messages are kept long enough to handle your enquiry and any follow-up.

Your Rights

You can ask us to:

  • Tell you what personal information we hold about you
  • Correct information that is inaccurate
  • Delete your information, where we are not required to keep it for legal or accounting reasons
  • Stop sending you marketing messages, at any time

To exercise any of these, reach out via our Contact Us page — we may ask for some details to confirm it's really you before acting on the request.

Governing Law

This policy, and any question about how we handle your information, is governed by the laws of the State of Kuwait.

Contact Us

Questions about this policy, or about your own information, are welcome any time via our Contact Us page.